FAQ

How do Custom Orders work?

Custom Orders allow us to create a bespoke wig, tailor-made to your exact concept. We require a few reference images detailing exact style, colour and length to achieve the perfect version of your wig, which usually takes 3-4 weeks to complete. We hope that you choose Truffle Pig Wigs to create your custom order because you enjoy our unique style. We try to stick as closely to your chosen design as possible, but do enjoy to use our own expertise to elevate the wig. Unless stipulated that you would like a carbon copy, we often add our own personal twists which we know you will love! Please also let us know how much movement you would like; from free & easy to solid as a rock, depending on how you want to use her - if you’re not sure then we can advise.  Unfortunately we cannot accept refunds or returns on custom orders, although we are flexible to discuss any alterations.

 

What if I need my Custom Order wig sooner than 3-4 weeks?

We operate a customs list which allows reasonable time for delivery of wig from our vendors, styling and posting back out to you.  We do offer a Queue Jump add-on at Checkout for £70, for those unable who need their wigs sooner.  This option means your wig will be sent out to you within 7 days of purchase.  For UK residents, should you need a wig on a tighter deadline please email us to discuss options.

 

Will the lace match my skin colour?

All of our lace fronts use universally coloured transparent lace, which will suit any wearer.

 

Are the wig colours the same in real life?

We aim to provide as many image and video references of our products to allow our customers to see their colour.  However, due to different output levels on people screens this can vary.  Should you have any questions regarding colour, please email us.

 

How long do Custom Orders take to arrive?

It usually takes around 3-4 weeks for your Custom Order to arrive, but we will endeavour to get it to you as quickly as possible.  Around Halloween and Christmas waiting times can be slightly longer, but we will discuss this beforehand.  Should you need your order quicker, please drop us an email and we can discuss options.